Delivery Time Delivery Notes For Undelivered Solution Shipping Insurance

-The delivery time depends on the shipping method and country you chose when checking out. Please refer to the shipping table as below for average delivery time for different continents.

-For the detailed delivery time of your country, you will see it when choosing the shipping method during the checkout process.

Shipping

For detailed information on standard and express delivery, choose your shipping country or shipping region from the drop down below:

select country
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote D'Ivoire
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-bissau
Guyana
Haiti
Heard and Mc Donald Islands
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Palestine
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia (Slovak Republic)
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
Spain
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Svalbard and Jan Mayen Islands
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Viet Nam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Zaire
Zambia
Zimbabwe
Serbia
Macedonia
Montenegro
Croatia
Guernsey
Jersey Island
Saint Pierre and Miquelon
Palau
  • Shipping Method Time Cost
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-Standard and Express delivery services are available for most countries. Once you entered the shipping address, you can choose the available delivery services.

-Shipping cost will be calculated automatically at the checkout page when both the destination and delivery service are selected.

-You can check the Expected Delivery Date on your account after your package is shipped.

-If some of the items are out of stock in your order, and we want to make the package arrived earlier. In this case, we will split your order and sent the available item(s) firstly and your sub-order will be shipped for free. It may take a few days longer for your sub-order to arrive. Click here to check more information about the shipping methods and shipping time of your sub-order.

-The estimated delivery time (does not include weekends or public holidays) is from the date that your parcel was shipped.

-Your parcel will be shipped with the most suitable carrier depends on size and weight. Parcels will be delivered at working days and working hours, please offer an available address where someone can accept it as a signature may be required.

-Once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.

-If you are not in when the parcel arrives, the carrier will leave a card telling you where the parcel is. It might be left in a safe place or there will be details on how to pick it up or rearrange delivery.

-Parcels may take longer to arrive due to an invalid address, customs clearance procedures or other causes which cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out by Yoins to decrease your losses.

-Expedited Shipping method cannot deliver to P.O Box addresses.

-Yoins does not ship to China, South Sudan, Syrian, Yemen, or Crimea.

-For Expedited Shipping Service, if the package does not arrive or is signed by others, please contact us within 1 months of shipment. For other shipping methods except for Expedited Shipping Service, please contact us within 3 months of shipment if the package does not arrive on time. Our representative of customer service will get back to you to offer a solution within 24-48 hours, overdue requests may not be processed.

-What is the shipping insurance?
Due to the nature of international shipping, damage, missing items or other events out of our direct control, such as the transportation accidents, the atrocious weather or the strike during transit cannot always be entirely avoided, the parcel cannot arrive successfully or arrive delayed.

Shipping insurance covers accidental damage and/or missing item(s) during the shipment process. It offers premium protection and safety for your valuable items during international shipping.

About the shipping insurance, most countries can be covered, while there are some countries exclusions. Insurance can be purchased on the checkout page.

-What privilege for customer after purchasing the shipping insurance?
Free refund or resend
After the customer purchased shipping insurance, Yoins will provide refund or resend service if the items has been confirmed it was lost or damaged.

If the order was split after placed, the customer still can enjoy a refund or resend in each sub-order if the items have been confirmed it was lost or damaged.

If the items are split into two or more orders on the checkout page due to the different warehouse or different inventory status, customers should pay the shipping insurance for each order in order to get refund or resend when there is/are the damage or missing items.

Importance note:
If anyone item of the order was shipped, the original shipping insurance is non-refundable.

-Which situations are not been included in the shipping insurance?
(1) The order was retained by customs department due to any of these reasons: importation of the goods is restricted; retained by customs due to tax payable, or any other unspecified reasons.

(2)The order was destroyed by the local post office in accordance with local laws relating to the restricted importation of products.

Our customer service team would be happy to assist you if you have any questions about the shipping insurance. Please click here to contact us.

For after-sale and other questions.

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